Privacy Policy

Last updated: May 7, 2026

This Privacy Policy describes how DOVPAW collects, uses, and shares your personal information when you visit our website, use our services, place an order, or contact us.

DOVPAW operates this online store and website to provide customers with pet products, accessories, order support, and a smooth shopping experience. Our store is powered by Shopify, which helps us operate our website, process orders, and provide our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our store, we may collect certain personal information.

This may include:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment information
• Account information, if you create an account
• Communication details when you contact us
• Device information, browser type, IP address, and website usage data
• Items you view, add to cart, purchase, return, exchange, or cancel

We collect only the information needed to operate our store, process orders, provide customer support, improve our services, and comply with legal requirements.

How We Collect Information

We may collect personal information in the following ways:

• Directly from you when you place an order, create an account, contact us, or submit information through our website
• Automatically when you visit our website through cookies, pixels, analytics tools, and similar technologies
• From Shopify and other service providers that help us operate our store
• From payment processors, shipping providers, marketing platforms, and other business partners when necessary

How We Use Your Personal Information

We use your personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Provide customer support
• Process returns, exchanges, and refunds
• Improve our website, products, and customer experience
• Personalize your shopping experience
• Send marketing emails or promotional messages, if you have agreed to receive them
• Prevent fraud, unauthorized transactions, and security issues
• Comply with legal obligations and respond to lawful requests

Payments

Payments are processed securely through trusted third-party payment providers.

We do not store your full credit card number or complete payment details on our website. Payment information is encrypted and handled securely by the payment provider used at checkout.

Marketing and Advertising

We may use your information to send marketing emails, special offers, product updates, or promotional content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

We may also use advertising tools, pixels, and analytics services to show relevant ads and understand how customers interact with our website.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Keep items in your shopping cart
• Improve website performance
• Analyze traffic and customer behavior
• Support advertising and retargeting
• Provide a better shopping experience

You can control or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

How We Share Personal Information

We may share your personal information with trusted third parties when necessary to operate our store and provide our services.

This may include:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Customer support tools
• Email and marketing platforms
• Analytics and advertising partners
• Fraud prevention and security providers
• Legal or regulatory authorities when required by law

We do not sell your personal information for money.

Relationship With Shopify

Our store is powered by Shopify.

Shopify may collect and process personal information to help provide store services, process transactions, improve checkout, support fraud prevention, and operate Shopify-powered features.

Information you provide through our store may be shared with Shopify and service providers located in different countries.

You can learn more about Shopify’s privacy practices through Shopify’s own privacy policy.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites. When you visit a third-party website, their own privacy policy and terms will apply.

Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their location. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

Security

We take reasonable steps to protect your personal information.

However, no online transmission or storage system is completely secure. We cannot guarantee perfect security, and we recommend that you do not send sensitive or confidential information through unsecured channels.

Data Retention

We keep your personal information only for as long as necessary to:

• Provide our services
• Process orders
• Maintain business records
• Resolve disputes
• Prevent fraud
• Comply with legal, tax, and accounting requirements
• Enforce our policies and agreements

When personal information is no longer needed, we may delete, anonymize, or securely store it as required by law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request a copy of your personal information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data sharing, where applicable

These rights may be limited depending on local laws and legal requirements.

To exercise your privacy rights, please contact us at:

support@dovpaw.com

We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

When this happens, we take reasonable steps to protect your information according to applicable privacy laws.

Complaints

If you have concerns about how we handle your personal information, please contact us first at:

support@dovpaw.com

Depending on your location, you may also have the right to contact your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@dovpaw.com

Store: DOVPAW
Website: https://dovpaw.com