Shipping policy
Shipping Policy
Shipping Policy
At DOVPAW, our goal is to provide a smooth and reliable shipping experience for every customer.
This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
Shipping Area
We currently ship to customers within the United States.
We may expand our shipping coverage to more countries in the future.
Order Processing Time
Orders are typically processed within 1–3 business days, Monday through Friday.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods, holidays, or special promotions, processing times may take slightly longer.
Estimated Delivery Time
After your order has been processed, estimated delivery time is usually:
7–15 business days
Delivery times may vary depending on your location, carrier availability, customs processing, weather conditions, holidays, or other factors outside our control.
Please note that delivery times are estimates and not guaranteed.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow some time for the tracking number to update after it has been issued.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
DOVPAW is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.
Lost or Delayed Orders
If your order appears to be delayed or lost in transit, please contact us at:
We will help check the tracking information and work with the carrier or supplier to resolve the issue as quickly as possible.
Damaged or Defective Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos or videos of the item and packaging.
If the issue is confirmed, we will offer a suitable solution, such as a replacement or refund.
Returns
For information about returns, exchanges, and refunds, please refer to our Return and Refund Policy.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us at:
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST