Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, clean, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@dovpaw.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@dovpaw.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

To help us resolve the issue quickly, please include your order number and clear photos or videos of the product and packaging.

If the issue is confirmed, we will make it right by offering a replacement, refund, or another suitable solution.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our mistake.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, washed, damaged, or altered
• Items with missing parts, tags, or original packaging
• Items returned with pet hair, stains, odors, or signs of use
• Sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the correct item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@dovpaw.com.